Petgo

Petgo is an online pet supplies store based in Tokyo, Tokyo, that sells exclusively over the internet and ships across Japan. It specialises in pet healthcare: its range focuses on therapeutic diets, veterinary medicines and supplements, and it also develops its own D2C brand VETSOne.

Its catalogue brings together therapeutic diets from veterinary brands, medicines for dogs and cats, parasite control, supplements, food, litter and care products. Orders are placed through its official online shop, with product pages, prices in yen and the payment options usual in Japanese e-commerce.

Orders are confirmed within the shop itself and parcels leave by courier with tracking. With no physical shop open to the public, the whole customer relationship happens online, from ordering to home delivery anywhere in the country.